Slovenian company EK Water Blocks is a leading manufacturer of water cooling, extreme cooling, and air-cooling products for computer processors and memory devices—serving customers in more than 30 countries. However, its continued growth quickly made answering to its customer queries a challenge, and EK saw the need to optimize and automate its customer support process. […]
Textile industry in Slovenia The textile industry in Slovenia and wider region was one of the main industry branches which employed thousands of workers. The roots of this successful development are in industrial revolution of the late 19th century, when new factories started to spring up in many cities in Slovenia which was at the […]
Our company made a special AI interface for sorting and classifying customer support requests. Every client creates a ticket in case of a question or a request for help. The ticket can be created on our customer’s website or emailed. Even though, there are two distinct options available (logistics question or technical support question) and […]