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Category: Technology

A brief insight into AI supported customer ticketing

Posted March 10, 2015September 16, 2020 Uroš ValantPosted in Technology

Our company made a special AI interface for sorting and classifying customer support requests. Every client creates a ticket in case of a question or a request for help. The ticket can be created on our customer’s website or emailed. Even though, there are two distinct options available (logistics question or technical support question) and […]

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